Frequently Asked Questions (FAQ)

CYGNUSS FAQs (Frequently Asked Questions) Welcome to CYGNUSS, your preferred destination for high-quality beauty products. We understand that doubts may arise when shopping online, so we've created this FAQ section. Here, you'll find answers to the most common queries about shipping, payments, privacy, and more. Our goal is to ensure you have a smooth and secure shopping experience. If you can't find the answer to your question, please don't hesitate to contact us.

How long does it take to ship my order? Shipping times vary depending on the destination. Generally, orders are dispatched within 1-3 business days, and delivery can take between 15 and 25 business days.

Is my payment secure? Absolutely. We use Stripe, one of the world's most recognized and secure payment processing platforms, to handle all transactions. Stripe provides a completely secure environment to ensure that your payment information is protected at all times.

How can I track my order? Once you have made your purchase, we will send you the tracking information within up to 3 business days. You can check the status of your shipment at any time by visiting our "Track Your Order" page.

Do you offer free shipping? Yes, we are currently running a free shipping promotion.

What do I do if my product arrives damaged or defective? If your product arrives damaged or defective, you have 14 days from the receipt of the order to request a refund or exchange. Please contact our customer service for assistance.

How can I return a product? If you are not satisfied with your purchase, you can return the product within 30 days of receipt. The product must be in its original packaging and in perfect condition.

How do you protect my personal information? We value your privacy. We collect personal information to process your purchases and improve your experience on our site. This information is kept confidential and is not shared with third parties, except when necessary to process your order or comply with legal obligations.

What information do you collect about me? We collect information about your device, your interaction with our site, and the information necessary to process your purchases. This may include your name, address, payment information, email address, and phone number.

Do you use cookies? Yes, we use cookies to enhance your browsing experience, remember your preferences, and provide relevant ads and marketing communications.

What do I do if I have more questions about my privacy? If you have more questions about our privacy practices or wish to file a complaint, you can contact us through the form on the "Contact" page on our website.